The UK flag carrier received the accolades at the Head for Points Travel & Loyalty Awards, with the winners announced at an industry dinner at The Crypt by Bleeding Heart in London. It was hosted by Sky News’ Jonathan Samuels and attended by representatives of the nominated airlines, hotel groups, airport lounges and travel rewards credit cards.

Over 6,000 readers of Head for Points cast their votes for the awards in recognition of ‘the best services that the UK has to offer for the business and premium leisure traveller’.

British Airways was praised by Head for Points for investing in its premium economy cabin (‘World Traveller Plus’). It said: ‘British Airways has been investing its World Traveller Plus experience significantly over the past five years, and this win goes to show it has all paid off.

‘Upgraded meals, blankets, pillows and amenity kits mean the cabin is now a real step up from economy, whilst – finally! – the launch of dedicated check-in and baggage-drop desks at airports seems to have given it the edge compared to our last awards.’

The Best Business Class Seat and Service gong went to Qatar Airlines and its ‘Qsuite’.

Head for Points said: ‘From the unique Qsuite with privacy door and on-demand a la carte dining, and touch-screen entertainment inflight info, to comfortable loungewear, Diptyque amenities and highly attentive service, it’s no wonder Qatar Airways is the winner in this category.’

BA’s lounge award came courtesy of the BA Concorde Room at Heathrow Terminal 5.

Head for Points said: ‘The Concorde Room – exclusively for ticketed First Class passengers departing from Heathrow Terminal 5 – shows that British Airways can do good quality table service lounge food and premium drinks. Let’s see it rolled out to the Gold and Business Class lounges too!’

The BA loyalty scheme award, meanwhile, was thanks to the airline’s Executive Club, with Head for Points commenting: ‘It’s unsurprising that readers of a UK-focused frequent flyer site would choose British Airways Executive Club as their preferred programme. However, whilst it’s easy to be annoyed by high surcharges and wobbly IT, you have to admire industry-leading innovations such as guaranteed Avios seats on every flight, the new “all Avios” flights, and 2-4-1 voucher offered on the BA Amex credit card.’

The Best UK Airport Lounge (Independent) went to the American Express Centurion Lounge (Terminal 3).

Head for Points said: ‘The first Centurion Lounge to open in Europe – accessible at Heathrow Terminal 3 to anyone with an American Express Platinum or Centurion card – is a remarkable example of what good design can do with a windowless space. A variety of seating “zones” means that there is something to suit every sort of trip and traveller.’

Read the full story originally published on dailymail.co.uk

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In the coming months, Qatar Airways will have reached the first milestone in this phase of digital transformation by providing Cabin Crew with more than 15,000 mobile devices. The airline will complete the roll-out of the new project in multiple stages, with plans to expand its scope to Hamad International Airport and overseas airports and lounges, integrating passengers’ unique itinerary and requirements across all touch-points.

Qatar Airways Group Chief Executive Officer, Engr Badr Mohammed Al Meer, said: “We, at Qatar Airways, are incredibly excited to introduce a new phase in the airline’s digital transformation, especially one that will enhance our world-class onboard experience. As leaders in industry innovation and digital adoption, Qatar Airways excels in identifying and responding to emerging trends for the comfort and convenience of our passengers and this project is a defining step towards a more connected and insightful interaction between our customers and staff.”

By embracing digital solutions, the airline is not only streamlining processes but is also demonstrating a commitment to reducing paper waste and taking a step towards more sustainable ways of working.

Qatar Airways has taken major strides in its digital transformation this year, including its collaboration with Google Cloud to explore data analytics and artificial intelligence solutions for enhanced customer experiences and sustainability.

Read more on qatarairways.com

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Josh Cahill, who boasts more than 650,000 subscribers on YouTube, shared a video titled “THE SHOCKING DECLINE OF QATAR AIRWAYS” in August, which he described as “a comprehensive flight review.”

After the 13-minute video — which took issue with everything from the welcome-aboard greeting to the seating arrangement, entertainment options and food — Cahill posted a follow-up video on Dec. 16 claiming that Qatar asked him to take the video down, offering him a free flight if he complied.

Cahill said he refused, and Qatar Airways attempted to compromise by asking that he remove any negative comments posted on his video.

When he denied their request a second time, the Doha-based airline sent an email to Cahill informing him that it had canceled a future booking he had on a Qatar Airways flight and banned him from ever traveling with the airline again.

“The flight was booked before I was banned and posted the video,” Cahill told The Post. “For safety reasons I wouldn’t fly Qatar anymore even if they unban me because I’d most likely get arrested in Doha. However the whole ‘unban’ movement is to set an example that airlines shouldn’t get away with censoring flight reviewers.”

The email obtained by Business Insider cited the airline’s “conditions of carriage,” which give Qatar broad discretion to refuse service to passengers.

Cahill said in the video that he received an email from a staff member on the flight he filmed, saying she had not given him permission to record her.

She also told the YouTuber — who blurred any faces that appeared in the review video besides his own — that she feared she would be fired if she didn’t send that email.

Cahill told Insider that he hasn’t been in contact with anyone from Qatar Airways since his December video, but was “surprised by Qatar’s drastic response.”

“In 10 years of reviewing airlines I have never been banned from any airline, nor has any of them ever offered me a free flight in return to delete the negative review,” he added. “That was indeed a first-timer.”

The Post has sought comment from Cahill and Qatar Airways.

In his review of the airline, Cahill walked through his entire experience, starting with boarding.

Read the full story originally published on nypost.com

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The “‘World’s Leading Airline” award acknowledges Qatar Airways’ dedication to passenger satisfaction. The airline consistently provides quality, comfort and service to its passengers, and ensures a seamless and enjoyable travel experience for all.

The “World’s Leading Airline – Business Class” award reinforces it as the best way to travel, owing to its unparalleled quality service and luxury. The acclaimed Qsuite has won yet another title emphasising its stature as the most unforgettable way to fly.

The award for the “World’s Leading Airline Lounge – Business Class: Al Mourjan Business Lounge” is a crowning achievement for Qatar Airways and Hamad International Airport. This sustainable lounge creates an immersive experience in a serene atmosphere; ideal for business, leisure and family travellers.

Qatar Airways Group Chief Executive Officer, Engr. Badr Mohammed Al-Meer, said: “Qatar Airways is committed to pushing the boundaries of excellence and is proud of the recognition we have received at the World Travel Awards. These accolades reinforce our dedication to delivering nothing short of exceptional services to our passengers at each touchpoint.”

World Travel Awards Founder, Graham E. Cooke, Founder, said: “Qatar Airways continues to soar to new heights, and I am delighted that both the industry and the general public have acknowledged this unrivalled excellence by voting it ‘World’s Leading Airline 2023’, ‘World’s Leading Airline – Business Class 2023’ and ‘World’s Leading Airline Lounge – Business Class 2023’. The commitment of the entire Qatar Airways team serves as an inspiration to us all.”

The World Travel Awards brings together industry leaders, experts, and stakeholders to celebrate notable achievements in aviation and travel. The airline remains committed to providing unmatched service, furthering innovation and sustainability, all while maintaining its position as a global leader in the industry.

Read more on qatarairways.com

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In 2023, several airlines around the world have emerged as the safest options for travelers. Let’s delve into the Top 20 safest airlines in the world, as ranked by Airline Rankings, and explore the criteria used to determine their safety.

What makes an airline safe?

Determining the safety of an airline involves a complex analysis of multiple factors. According to Geoffrey Thomas the editor-in-chief for Airline Rankings, their editors employ a comprehensive methodology. They analyze:

• Crashes in the last 5 years: The number of crashes an airline has experienced over the past five years is a crucial indicator of its safety performance. Few or no crashes demonstrate a commitment to safety.
• Serious incidents within a two-year period: While crashes are the most severe safety events, serious incidents like engine failures, emergency landings, or near-miss situations also play a role in assessing an airline’s safety.
• Inspections conducted by aviation regulatory authorities: Regulatory agencies and industry associations conduct regular audits to assess an airline’s adherence to safety standards and procedures.
• Fleet age: Older aircraft may have more wear and tear, increasing the risk of mechanical failures. A young fleet is often seen as a safety advantage.
• Assessment of pilot training: Well-trained and experienced pilots are a cornerstone of flight safety. Airlines with rigorous pilot training programs score higher in safety assessments.
• COVID protocols: In the post-pandemic world, airlines’ response to health and safety measures is also a significant consideration.

With these criteria in mind, let’s take a closer look at the Top 20 safest airlines in the world for 2023:

1. Qantas

Country: Australia
Commenced operations: November 2, 1922
Qantas achieved a remarkable safety milestone with its last fatal crash occurring back in 1951. Since that time, over 70 years have passed without any fatal accidents being recorded by the airline.

2. Air New Zealand

Country: New Zealand
Commenced operations: April 1, 1965
Air New Zealand is renowned for its commitment to safety and excellent service, making it a top choice for travelers.

3. Etihad Airways

Country: United Arab Emirates
Commenced operations: November 2003
Etihad Airways maintains a strong safety track record, providing peace of mind to passengers.

4. Qatar Airways

Country: Qatar
Commenced operations: January 20, 1994
Qatar Airways is recognized for its modern fleet and adherence to safety standards.

5. Singapore Airlines

Country: Singapore
Commenced operations: October 1, 1972
Singapore Airlines is known for its impeccable safety record and high-quality service.

6. TAP Air Portugal

Country: Portugal
Commenced operations: September 19, 1946
TAP Air Portugal has been steadily climbing the safety rankings, thanks to its rigorous safety protocols.

7. Emirates

Country: United Arab Emirates
Commenced operations: October 25, 1985
Emirates, one of the world’s largest airlines, consistently prioritizes safety, making it a popular choice for travelers.

8. Alaska Airlines

Country: United States
Commenced operations: June 6, 1944
As one of the safest airlines in the US, Alaska Airlines has a strong safety culture.

9. EVA Air

Country: Taiwan
Commenced operations: July 1, 1991
EVA Air or Evergreen Airways is known for its modern fleet and dedication to passenger safety.

10. Virgin Australia/Atlantic

Country: Australia/United Kingdom
Commenced operations: Virgin Australia August 29, 2011, and Atlantic June 22, 1984
The Virgin Group airlines Virgin Australia and Virgin Atlantic place a strong emphasis on safety, offering reliable travel experiences.

11. Cathay Pacific Airways

Country: Hong Kong
Commenced operations: September 24, 1946
Cathay Pacific Airways maintains an excellent safety record, assuring travelers of their well-being.

12. Hawaiian Airlines

Country: United States
Commenced operations: October 6, 1929
Hawaiian Airlines is a trusted choice for those traveling to and from Hawaii, known for its safety measures.

13. SAS (Scandinavian Airlines)

Country: Sweden/Norway/Denmark
Commenced operations: August 1, 1946
SAS is recognized for its commitment to safety, serving travelers in Scandinavia and beyond.

14. United Airlines

Country: United States
Commenced operations: March 28, 1931
United Airlines is one of the largest carriers in the world, and its safety record reflects its dedication to passenger well-being.

15. Lufthansa Group airlines

Country: Germany
Commenced operations: April 1, 1955
Lufthansa Group airlines, operating under one umbrella, prioritize safety and passenger satisfaction.

16. Finnair

Country: Finland
Commenced operations: November 1, 1923
Finnair is a reliable choice for European and international travel, with a strong safety record.

17. British Airways

Country: United Kingdom
Commenced operations: August 25, 1919
British Airways has a long history of safety and provides a comfortable travel experience.

18. KLM Royal Dutch Airlines

Country: The Netherlands
Commenced operations: October 7, 1919
KLM’s commitment to safety and service has earned it a place among the Top 20 safest airlines.

19. American Airlines

Country: United States
Commenced operations: June 25, 1936
As a major United States carrier, American Airlines emphasizes safety to ensure passenger confidence.

20. Delta Air Lines

Country: United States
Commenced operations: June 17, 1929
Delta Air Lines rounds out the list, known for its focus on safety and customer service.

When it comes to choosing the best airline for your travels, safety should always be a top priority. The Top 20 safest airlines in the world in 2023, as ranked by Airline Rankings, have demonstrated their commitment to passenger safety through their excellent safety records, rigorous training programs, and adherence to industry standards.

Whether you’re embarking on a short domestic flight or a long-haul international journey, these airlines provide peace of mind, making your travel experience as safe and enjoyable as possible. So, if you fear flying, rest assured that these airlines have your safety at heart, allowing you to focus on the excitement of your journey rather than the fear of the flight.

Read Full Originally Published story on www.aerotime.aero

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